Information taken from Appendix B of the IBM® TotalStorage Enterprise Tape System 3590 Operator Guide.
Front panel FID messages
Message |
Message Meaning
|
FID1
|
These messages indicate device errors that require operator and service representative, or service representative only action. The device cannot perform any tasks. See “Appendix B. FID Messages” on page 101.
|
FID2
|
These messages report a degraded device condition. The customer can schedule a service call.
|
FID3
|
These messages report a degraded device condition. The customer can schedule a service call.
|
FID4
|
These messages report a service circuitry failure. The customer can schedule a service call.
|
Tape drive FID messages
FID |
Description |
Customer Action
|
00-09
|
Configuration or Setup Problem
|
Call for service
|
90-98
|
Drive Problem
|
Call for service
|
9A
|
ACF or Cartridge Problem
|
- Ensure you are using correct cartridge, 3590 only.
- This failure may be caused by a dirty cartridge. Look for any contamination on the sides of the cartridge that could cause the pinch rollers to slip. Clean or replace the cartridge.
Note: Do not ship magazines with cartridges loaded. The cartridges will vibrate in the magazine slots resulting in contamination on the sides of the cartridges that may cause this failure.
- This failure may be caused by a magazine. Try another magazine.
- Call for service if problem remains.
|
9B
|
ACF or Cartridge Problem
|
- Check the position of all cartridges to ensure they are properly positioned in the magazine and in the priority cell. A cartridge that extends too far into the magazine in the import position or a damaged cartridge can cause this error.
- Remove the magazine and look for any obvious obstructions.
- Try another magazine in the ACF.
- Call for service if problem remains.
|
9C-9E
|
Drive Problem
|
Call for service
|
9F
|
ACF or Cartridge Problem
|
- Ensure you are using correct cartridge, 3590 only.
- This failure may be caused by a damaged cartridge. Before replacing any FRUs, inspect the cartridge that was being used when the error occurred for physical defects. Replace the cartridge if it is damaged.
- This failure may be caused by a dirty cartridge. Look for any contamination on the sides of the cartridge that could cause the pinch rollers to slip. Clean or replace the cartridge if necessary.
Note: Do not ship magazines with cartridges loaded. The cartridges will vibrate in the magazine slots resulting in contamination on the sides of the cartridges that may cause this failure.
- Call for service if problem remains.
|
A0-A6
|
Drive Problem
|
Call for service
|
A7, A8, A9
|
ACF or Cartridge Problem
|
- Ensure you are using correct cartridge, 3590 only.
- This failure may be caused by a damaged cartridge. Before replacing any FRUs, inspect the cartridge that was being used when the error occurred for physical defects. Replace the cartridge if it is damaged.
- This failure may be caused by a dirty cartridge. Look for any contamination on the sides of the cartridge that could cause the pinch rollers to slip. Clean or replace the cartridge if necessary.
Note: Do not ship magazines with cartridges loaded. The cartridges will vibrate in the magazine slots resulting in contamination on the sides of the cartridges that may cause this failure.
- This failure may be caused by a magazine. Try another magazine.
- Call for service if problem remains.
|
B0, B1
|
Drive Problem
|
Call for service
|
B3, B4
|
Cartridge or Drive Problem
|
- This failure may be caused by a damaged cartridge. Inspect the cartridge that was being used when the error occurred for physical defects. Replace the
cartridge if it is damaged.
- Call for service if problem remains.
|
B3, B4
|
Drive Problem
|
Call for service
|
B9, BA, BB, BC
|
Cartridge or Drive Problem
|
- This failure may be caused by a damaged cartridge. Inspect the cartridge that was being used when the error occurred for physical defects. Replace the
cartridge if it is damaged.
- Call for service if problem remains.
|
BD-C0
|
Drive Problem
|
Call for service
|
C1
|
Drive or Power Problem
|
This error may be caused by reduction of power or a power failure to the drive. If not a power failure, call for service.
|
C2-C4
|
Drive Problem
|
Call for service
|
C5
|
Cartridge or Drive Problem
|
- Isolate between media and hardware. See “Appendix A. Media/Hardware Problem Isolation” on page 99.
- Call for service if problem remains.
|
C6
|
Drive Problem
|
Call for service
|
C7
|
Cartridge or Drive Problem
|
- Isolate between media and hardware. See “Appendix A. Media/Hardware Problem Isolation” on page 99.
- Call for service if problem remains.
|
C8-D2
|
Drive Problem
|
Call for service
|
D3
|
Cartridge or Drive Problem
|
- Isolate between media and hardware. See “Appendix A. Media/Hardware Problem Isolation” on page 99.
- Call for service if problem remains.
|
D8-E4
|
Drive Problem
|
Call for service
|
E5
|
Drive Microcode Problem
|
Call for service
|
E6-EF
|
Drive Problem
|
Call for service
|
F0-F2
|
Cartridge or Drive Problem
|
- Isolate between media and hardware. See “Appendix A. Media/Hardware Problem Isolation” on page 99.
- Call for service if problem remains.
|
F3
|
Cartridge or Drive Problem
|
- Isolate between media and hardware. See “Appendix A. Media/Hardware Problem Isolation” on page 99.
- Call for service if problem remains.
|
F4
|
Drive Problem
|
Call for service
|
F5
|
SCSI Bus or Fibre Channel Problem
|
See “SCSI Bus” on page 105 or “Fibre Channel” on page 109.
|
F6
|
Cleaning needed for performance reasons.
|
Clean the tape drive (run clean tape). If this FID continues to be posted, call for service.
|
FE
|
Cartridge or Drive Problem
|
- Isolate between media and hardware. See “Appendix A. Media/Hardware Problem Isolation” on page 99.
- Call for service if problem remains.
|
FF
|
Operator Procedure or Host Problem
|
FID FF is always presented to the host in SCSI Request Sense Data. Some types of problems also present this FID on the operator panel.
- FID FF Displayed on Drive Panel: (It also went to the host.)
- FID FF is automatically displayed when the operator selects Force Error Dump from the operator Services menu.
- Action: Remove the dump icon and the FID message by pressing the Reset Push button or by powering the drive OFF, and then ON.
- The FID message can be removed without removing the dump icon by selecting Reset Drive on the operator Services menu.
- FID FF Displayed at Host Only - Not on Drive Panel: (It went to the host only.)
- The host receives this FID, but it is not presented on the drive operator panel. If FID FF was reported in host error log via a SIM message, then perform action indicated in SIM message codes (such as clean drive).
- This FID is presented for an invalid and unsupported SCSI command or parameter, which is a SCSI application program software problem. Sense data exists at the host.
- This FID can also be presented for a drive operator procedural problem. For example, FID FF is presented when a magazine is not in the ACF and the host issues a Load command. Another example is when the operator tries to switch to random mode and the magazine is not locked.
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