3590 FID messages

1. Ensure you are using correct cartridge, 3590 only.
2. This failure may be caused by a dirty cartridge. Look for any contamination on the sides of the cartridge that could cause the pinch rollers to slip. Clean or replace the cartridge.
   Note: Do not ship magazines with cartridges loaded. The cartridges will vibrate in the magazine slots resulting in contamination on the sides of the cartridges that may cause this failure.
3. This failure may be caused by a magazine. Try another magazine.
4. Call for service if problem remains.

1. Check the position of all cartridges to ensure they are properly positioned in the magazine and in the priority cell. A cartridge that extends too far into the magazine in the import position or a damaged cartridge can cause this error.
2. Remove the magazine and look for any obvious obstructions.
3. Try another magazine in the ACF.
4. Call for service if problem remains.

1. Ensure you are using correct cartridge, 3590 only.
2. This failure may be caused by a damaged cartridge. Before replacing any FRUs, inspect the cartridge that was being used when the error occurred for physical defects. Replace the cartridge if it is damaged.
3. This failure may be caused by a dirty cartridge. Look for any contamination on the sides of the cartridge that could cause the pinch rollers to slip. Clean or replace the cartridge if necessary.
   Note: Do not ship magazines with cartridges loaded. The cartridges will vibrate in the magazine slots resulting in contamination on the sides of the cartridges that may cause this failure.
4. Call for service if problem remains.

1. Ensure you are using correct cartridge, 3590 only.
2. This failure may be caused by a damaged cartridge. Before replacing any FRUs, inspect the cartridge that was being used when the error occurred for physical defects. Replace the cartridge if it is damaged.
3. This failure may be caused by a dirty cartridge. Look for any contamination on the sides of the cartridge that could cause the pinch rollers to slip. Clean or replace the cartridge if necessary.
   Note: Do not ship magazines with cartridges loaded. The cartridges will vibrate in the magazine slots resulting in contamination on the sides of the cartridges that may cause this failure.
4. This failure may be caused by a magazine. Try another magazine.
5. Call for service if problem remains.

1. This failure may be caused by a damaged cartridge. Inspect the cartridge that was being used when the error occurred for physical defects. Replace the

cartridge if it is damaged.

1. Call for service if problem remains.

1. This failure may be caused by a damaged cartridge. Inspect the cartridge that was being used when the error occurred for physical defects. Replace the

cartridge if it is damaged.

1. Call for service if problem remains.

1. Isolate between media and hardware. See “Appendix A. Media/Hardware Problem Isolation” on page 99.
2. Call for service if problem remains.

1. Isolate between media and hardware. See “Appendix A. Media/Hardware Problem Isolation” on page 99.
2. Call for service if problem remains.

1. Isolate between media and hardware. See “Appendix A. Media/Hardware Problem Isolation” on page 99.
2. Call for service if problem remains.

1. Isolate between media and hardware. See “Appendix A. Media/Hardware Problem Isolation” on page 99.
2. Call for service if problem remains.

1. Isolate between media and hardware. See “Appendix A. Media/Hardware Problem Isolation” on page 99.
2. Call for service if problem remains.

1. Isolate between media and hardware. See “Appendix A. Media/Hardware Problem Isolation” on page 99.
2. Call for service if problem remains.

1. FID FF Displayed on Drive Panel: (It also went to the host.)
   • FID FF is automatically displayed when the operator selects Force Error Dump from the operator Services menu.
   • Action: Remove the dump icon and the FID message by pressing the Reset Push button or by powering the drive OFF, and then ON.
   • The FID message can be removed without removing the dump icon by selecting Reset Drive on the operator Services menu.
2. FID FF Displayed at Host Only - Not on Drive Panel: (It went to the host only.)
   • The host receives this FID, but it is not presented on the drive operator panel. If FID FF was reported in host error log via a SIM message, then perform action indicated in SIM message codes (such as clean drive).
   • This FID is presented for an invalid and unsupported SCSI command or parameter, which is a SCSI application program software problem. Sense data exists at the host.
   • This FID can also be presented for a drive operator procedural problem. For example, FID FF is presented when a magazine is not in the ACF and the host issues a Load command. Another example is when the operator tries to switch to random mode and the magazine is not locked.